These Terms and Conditions ("Agreement") are entered into by and between Gala Casino ("Company", "we" or "us") and the user ("User", "you"). The Agreement governs your access to and use of our platform, services, and features.
Acceptance of the Terms
By creating an account, accessing our website, mobile app, or any other service provided by us (collectively referred to as the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You also confirm that you are at least 18 years old and of legal age according to your jurisdiction.
Eligibility Requirements
To use our services, you must:
Age Requirement
Be at least 18 years old (or the age required in your jurisdiction).
Sanctioned Jurisdictions
Not be a resident or citizen of any country subject to economic sanctions by the United Nations.
Account History
Not have had an account suspended or closed previously due to policy breaches.
Minimum Age Requirements
As mentioned above, you must be at least 18 years old to use our services. If we find that you are underage, your access will be terminated immediately.
Geographic Restrictions
We reserve the right to restrict usage based on your location and jurisdictional regulations. This may include restrictions in countries where online gaming is prohibited or heavily regulated.
Account Registration Rules
To create an account, provide accurate information about yourself. You are responsible for maintaining up-to-date information and notifying us promptly of any changes.
One-Account-Per-User Policy
Each User may only have one active account. Having multiple accounts or attempting to circumvent this rule will result in the termination of all affected accounts without notice.
Identity Verification and KYC
We reserve the right to request and verify your identity for compliance with anti-money laundering regulations and age restrictions. This includes, but is not limited to, requesting copies of identification documents.
Account Accuracy Obligations
You are responsible for ensuring that all information provided during account registration or updates is accurate, up-to-date, and true.
Account Security Responsibilities
You agree to protect your login credentials with adequate security measures. We will not be liable for unauthorized access resulting from your failure to do so.
Login Credentials and Password Protection
Choose a unique password and keep it confidential. You are solely responsible for any actions taken within our platform using your account.
Restricted Behaviour and Prohibited Activities
The following is considered prohibited behavior on the Platform:
Multi-accounting
Opening more than one account.
False Information
Providing false or misleading information.
Interference
Interfering with another User's game play.
Automated Tools
Using cheats, bots, or other automated tools to gain an unfair advantage.
Solicitation
Making unsolicited commercial solicitations.
Bonus and Promotion Rules
Wagering and Gameplay Conditions
Wagering Requirements
All games on our Platform have specific wagering requirements for withdrawals.
Game Rules
These are detailed within each game’s rules section, along with a brief description of how the game is played.
Bonus Abuse Prevention
We monitor player behaviour closely to prevent bonus abuse. Any activity we reasonably believe constitutes gaming malpractice or in breach of these Terms and Conditions will be reviewed by our team to determine if further action needs to take place.
Deposits and Withdrawals
Verification Before Withdrawals
Before processing withdrawals, we will verify the identity of the User requesting a payment by sending a secure communication method with instructions on how to confirm their identification details are accurate.
Processing and Review Procedures
In the event that any dispute arises in relation to these Terms & Conditions (including but not limited to deposit and withdrawal queries), our policy is as follows:
Responsible Gambling Expectations
We encourage Users to gamble responsibly. Our guidelines for responsible gaming can be accessed at any time in the bottom of each page.
Self-Exclusion and Account Restrictions
Blocking Access
In accordance with applicable regulations, we reserve the right, upon request by you, or where otherwise permitted under law, to block your account temporarily from accessing our services.
Exclusion Period
Upon a full review being completed as required by those laws, all self-excluded individuals will remain on this list until further notice unless they contact support with intent of removing their exclusion before 12 months.
Game Fairness and RNG Systems
Our games are audited regularly to ensure fairness using regulated RNG systems. In addition, our live casino is streamed in monitored studios where real equipment is used for all transactions between the dealer and players via software.
Technical Interruptions or Voided Gameplay
We reserve the right to suspend temporarily any gameplay activity should technical issues occur which could potentially affect the fairness of a game. Where gaming has taken place before these actions can be made, this will likely be voided.
Suspension or Closure of Accounts
Inaccurate Information
You fail to provide accurate information.
Abusive Activity
Your activity is deemed abusive.
Unlawful Acts
There has been an unlawful act done by you.
Intellectual Property and Platform Ownership
Our proprietary technologies, systems, software, tools, designs, processes, copyrights, trade secrets, trademarks and other rights are the property of us or our licensors.
Limitation of Liability
Modification of Terms
We may modify these Terms and Conditions at any time. Changes will be communicated on the website with prior notice if necessary, before taking effect on a future date, unless such change(s) are considered minor in nature as determined solely by us. When we revise these Terms & Conditions, all subsequent communications to you shall require that your acknowledgement and acceptance of revised terms & conditions be done electronically.
Contact or Support Guidance
If you need assistance with anything mentioned here, please contact our support team using any form on the website for a response usually made within 24 hours.
